Return Policy

  1. Eligibility for Returns:
    • Items must be in brand-new, unused condition, with all tags and packaging intact.
    • Return requests must be submitted within 30 days of receiving the item.
    • Certain items (e.g., customized or discounted products) may not be eligible for return. Please check product details before purchasing.
  2. Return Process:
    • Contact our customer service team to initiate a return request, providing your order number and reason for return.
    • Once approved, you will receive the return address and detailed instructions.
    • Return shipping costs are the responsibility of the customer (unless the return is due to a quality issue or incorrect item).

Exchange Policy

  1. Eligibility for Exchanges:
    • Items must meet the conditions outlined in the return policy.
    • We offer exchanges for size or color, subject to stock availability.
  2. Exchange Process:
    • Contact customer service to submit an exchange request.
    • Once the original item is returned and received, we will process the exchange promptly.

Refund Policy

  1. Eligibility for Refunds:
    • Refunds will be processed once returned items have been inspected and meet the return policy conditions.
    • Original shipping fees are non-refundable (unless the return is due to a quality issue).
  2. Refund Method:
    • Refunds will be issued to the original payment method. The processing time depends on your payment provider (typically 5-10 business days).

Additional Notes

  • For returns due to quality issues or incorrect items, we will cover the return shipping costs.
  • Please ensure that a trackable shipping method is used for returns to ensure the package is safely delivered.
  • Unauthorized returns may not be accepted or processed.

If you have any questions or need assistance, please feel free to contact our customer service team.

Thank you for choosing DGONEC LLC!