1. How do I place an order?
You can browse our website, select the products you wish to purchase, and add them to your shopping cart. Once you have chosen your items, proceed to checkout by filling in your shipping address and payment information to complete your order.
2. How do I cancel my order?
Once your order is confirmed, we begin processing it. If you would like to cancel your order, please contact our customer support team as soon as possible, and we will try to assist you. Please note that once the order is shipped, it cannot be canceled.
3. How can I track my order status?
Once your order is shipped, we will send you tracking information via email. You can also log in to your account and check the order status and tracking details under “My Orders.”
4. What payment methods do you accept?
We support a variety of payment methods, including credit cards, debit cards, and other popular online payment platforms. The available payment options will be displayed during checkout.
5. How do I process a return or exchange?
If the product you received is defective or does not match your order, we offer returns and exchanges. Please contact our customer support team within 7 days of receiving the item to submit a return/exchange request. For more details on the process and conditions, please refer to our Return and Exchange Policy.
6. Why has my order not arrived on time?
We strive to ensure timely delivery of orders, but sometimes delays may occur due to the courier service, weather, or customs processing. You can check the status of your package using the tracking information we provide. If you encounter any issues, please contact our customer support team.
7. How do I update my account information?
You can log in to your account at any time and go to the “Account Settings” section to update your personal information, such as your address and contact details. If you need further assistance, feel free to contact our customer support team.
8. Can I change my shipping address?
If your order has not yet shipped, you can contact our customer support team to update the shipping address. Once the order has shipped, the address cannot be changed. Please make sure to provide the correct shipping address when placing your order.
9. Will I be charged customs duties or other fees?
For international orders, additional customs duties, taxes, or other fees may apply. These fees are the responsibility of the buyer. Please note that the exact fees depend on the destination country’s policies.
